Skip to content
Mission Controlfrom Gloo

Customer success

Every client follow-up, on time

Let an agent watch its inbox and the follow-up board, and let SuperGloo draft the replies your account managers send.

Download for macOSSee the plays
Customer success: Every client follow-up, on time. Monday morning, an account manager asks SuperGloo who is waiting. It searches Gmail, checks the account board for context, drafts a reply to each client for review, and adds a follow-up task for each one.

Customer success

What gets in the way

  • Follow-ups slip

    A busy week means a client waits three days for an answer.

  • Shared inbox chaos

    Nobody is sure who owns which thread, so some get two replies and some get none.

  • Handoffs between account owners

    When an account changes hands, the history stays behind.

Three plays

Where to start

Three ways an agent or SuperGloo takes recurring work off your department's plate.

  1. An agent with its own inbox

    Clients and colleagues email the CS agent's own address, and an email trigger starts a run. A scheduled trigger checks the follow-up board each morning and posts what's overdue.

    About Triggers and automations
    Triggers and automations. An agent runs on a schedule, from a webhook, and from a forwarded email, and posts each result to a channel.

  2. A follow-up queue App

    Build a follow-up queue as a hosted App in the desktop app, with its own data, and install it for your account managers.

    About Apps
    Apps. Someone describes a tool in the Mac app, previews it as it is built, and publishes it to the workspace.

  3. Gmail, Outlook, Slack, and Zoom

    Connect the tools your account managers live in, and SuperGloo works in them as each person.

    About Integrations
    Integrations. A tour of connected tools, including Planning Center, Google Workspace, Slack, and Gloo Communications, then an admin adds a custom MCP server for the workspace.

Day one

One request, start to finish

Monday morning, an account manager asks SuperGloo who is waiting. It searches Gmail, checks the account board for context, drafts a reply to each client for review, and adds a follow-up task for each one.

  1. You ask

    “Find clients who have been waiting more than two days in Gmail and draft replies for review.”

    To SuperGloo in a direct message

  2. It does the work

    • Searching Gmail
    • Checking the account board
    • Drafting replies

  3. It's ready for you

    • Three clients waiting more than two days
    • Replies drafted in Gmail
    • Follow-up tasks added to the board

Features

What you'll use most

Across the organization

Built for every department

Get started

Hand off one piece of recurring work this week.

Download the Mac app, invite your department, and put an agent in the channel where the work already lands.

Download for macOSHow agents work

For Macs with Apple Silicon.